Users can choose to contact the PostalOne! team either by sending feedback directly or by contacting customer support.
To request a feature, express a complaint or compliment, or just to notify the team of a problem, you should use the Feedback feature to send an email.
To receive assistance with the application process, report access issues, or receive technical support, you should contact the Customer Care Center. For more information, see Contacting Customer Support.
To send feedback:
Go to the Business Customer Gateway on usps.com and log on.
Click a PostalOne! feature, such as Balance & Fees or Electronic Data Exchange.
At the top of the page, click Feedback. Alternately, on the left menu bar, click Summary, then on the Summary page, click Feedback.
Enter your information and your comments. At a minimum, you must enter your name, e-mail address, and your comment.
To send your feedback, click Submit. To clear the form, click Clear.