Users can choose to contact the PostalOne! team either by sending feedback directly or by contacting customer support.
To request a feature, express a complaint or compliment, or just to notify the team of a problem using e-mail, you should use the Feedback feature. For more information, see Sending Feedback.
To receive assistance with the application process, report access issues, or receive technical support, you should contact the Customer Care Center.
To request access to a feature, click Request Access after logging on the Business Customer Gateway and complete the form. Your Business Service Administrator (BSA) must approve all access changes.
To change your user profile, contact your organization's BSA.
To contact assistance:
Go to the Business Customer Gateway on usps.com.
For specialized support, on the Gateway page under Customer Support:
To go to the Intelligent Mail Barcode site and view mail service updates, click National Customer Support Center - RIBBS or Service Updates.
To track a Periodicals mailing, click ePubWatch.
To contact Business Service Network (BSN) customer support, click Business Service Network (BSN) eService. You must be a registered BSN customer to use this customer support, however links to sign up are available from the BSN page.
For a list of programs and associated support, click Customer Support Contacts. Programs listed are: BSN, ADVANCE, Centralized Account Processing System (CAPS), Facilities Access and Shipment Tracking (FAST), ePubWatch, parcel tracking (Confirm, Entry Information, or Parcel Select Performance), PostalOne! support, or general customer support.
To view the latest information available for mailers, click News & Information.
To download a copy of the User Responsibility Agreement, click the format to download. The options are a .pdf (Portable Document Format) or a .doc (Word document) file.
Another window opens and displays the selected page.
For PostalOne! support, log on.
Click a PostalOne! link, such as Balance & Fees or Electronic Data Exchange.
At the top or bottom of any PostalOne! page, click Customer Care. Another window opens and displays the contact information for the Customer Care Center.
Use the contact information to e-mail, call, or write the Customer Care Center.